Our PERFORMANTE watches have steel straps that have removeable links. We recommend taking your watch to a jeweler who will be able to remove links. You can also remove the links yourself if you are a handy man!
If you want to cancel your order please contact email@example.com as soon as possible. If we already shipped your watch we can't cancel your order and you have to send the watch back to our warehouse. You will need to pay for the shipping costs yourself and we will charge 8euro for the shipping costs we paid to ship the watch to you.
Once we received your package at our warehouse we will inspect the item.
It must be unused and still in "new" condition so we can sell the item again.
If your return is approved we will refund your order and it will take 3-5 business days before you receive your money. If you refund the product because you don't like it, we will charge 8euro shipping costs for the shipping from our warehouse to your adress.
1. At KLEIN Watches we know for a fact that you will be thrilled with your new KLEIN watch. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a unconditional no questions asked full refund within 24 hours after receiving your watch, we will cover the shipping costs if the problem is caused by us but if not we will charge €8,- for shipping costs. Just send us an email and we will respond to your inquiry within 24 hours.
2. If an issue occurs with the movement of your watch after 24 hours we will replace your watch by a brand new watch. This is a 6 month warranty. We will cover the shipping costs if the problem is caused by us within the first 24 hours.
3. Before returning your watch to us, please send us an email and make sure to return the watch in the original condition.
Your new KLEIN watch is an exquisite piece of engineering which has been handmade and carefully tested by our KLEIN Watches engineering experts.
Therefor KLEIN Watches grants a FULL 6 months guarantee on the movement of your new KLEIN watch.
If an issue occurs during shipment or within the first 24 hours after receiving your watch you are eligible for a full refund.
You will have to address the issue within the first 24 hours after receiving your watch. If the issue occurs after the first 24hours have passed but within a 6 month time period, we are able to replace the watch by an new identical one.
Returns are only accepted for watches purchased directly here at the KLEIN Watches webshop. The returned watch should be returned in its original and undamaged packaging. We will cover the shipping costs if the problem is caused by us within the first 24 hours.
Yes, we can change the adress if the items aren't shipped yet. You have 24 hours to contact our support team to change the adress after ordering your item. If not, we can not do anything and we will not refund your money.
Yes. We understand that the safety of your personal information is extremely important to you. We use SSL Technology, Trustwave, and Industry Standard Firewalls to ensure your privacy and to assist in protecting your personal data.
To protect your personal data and credit card information from unauthorized access Kleinwatches.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Kleinwatches.com servers are ALSO protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.
Once you make your purchase through the checkout, you will receive a payment confirmation. We will ship your order 24-72 hours after you complete your purchase. After we shipped your order we will send an email with a tracking number immediately.